GrassBox Instructions for Use
You've made a great choice with GrassBox, it's the perfect way to make potty time better! Dogs naturally love the feel of real grass beneath their paws, so they often...
Shipping and Returns
We send out fresh shipments every Monday. This prevents GrassBoxes from sitting halfway to you over the weekend to ensure peak freshness at time of delivery. GrassBox orders received throughout the week will be packaged and leave our farm the following Monday. You will then receive your fresh GrassBox a few days later, mid to end of the week, depending on your distance from us.
FREE OR DISCOUNTED SHIPPING on all subscription orders, depending on your location. We are located in Southern Ontario and offer free shipping where we can, and heavily discounted shipping rates on subscription orders to the rest of Canada.
There are no refunds after your product has been shipped.
If you are not satisfied with the product due to defective grass, we will replace your order at no cost.
All defective products must be reported immediately upon delivery to info@realgrassbox.ca
Shipment processing time
We send out fresh shipments every Monday. This prevents GrassBoxes from sitting halfway to you over the weekend to ensure peak freshness at time of delivery. GrassBox orders received throughout the week will be packaged and leave our farm the following Monday. You will then receive your fresh GrassBox a few days later, mid to end of the week, depending on your distance from us.
We will do our best to get your order freshly grown and shipped out asap.Â
