We send out fresh shipments every Monday. This prevents GrassBoxes from sitting halfway to you over the weekend to ensure peak freshness at time of delivery. GrassBox orders received throughout the week will be packaged and leave our farm the following Monday. You will then receive your fresh GrassBox a few days later, mid to end of the week, depending on your distance from us.

There are no refunds after your product has been shipped.

If you are not satisfied with the product due to defective grass, we will replace your order at no cost.

All defective products must be reported immediately upon delivery to info@realgrassbox.ca

We recommend replacing your GrassBox every 2-3 weeks for best performance.

You've made a great choice with GrassBox, it's the perfect way to make potty time better! Dogs naturally love the feel of real grass beneath their paws, so they often take to GrassBox quickly. Plus, it's good for the planet. 😊

Keeping your GrassBox fresh and watered is important. You will most likely need to water it immediately upon arrival as we don’t want to ship them out too wet. You want to keep the coco fiber / roots moist, but not soggy.  If you place it outdoors on a balcony or patio, make sure to protect it from rain and snow.

To get started, find the perfect spot for your GrassBox. Choose a handy location that's easy for your pup to access, but not in a high-traffic area or where they usually eat or sleep.  Once you've found the ideal location, be sure to keep it there consistently. When your GrassBox arrives, let your furry friend sniff and explore it. You can even toss some of their favorite toys or treats nearby to create a positive association. If you think your pup might need a little extra encouragement, try using a potty-training attractant spray.

Now for the potty-training part! Establish a regular potty schedule by taking your dog to the GrassBox after they wake up, after playtime, after meals, and before bedtime. When your dog successfully uses the GrassBox, shower them with praise and give them a special treat. They'll quickly learn to connect the GrassBox with potty time in a positive way. Remember that accidents happen, especially at the beginning. Just clean up any messes with an odor eliminator and stay patient.

To help your dog understand what you want, choose a simple phrase like "Go potty!" and use it consistently whenever you take them to the GrassBox. At first, you might want to use a leash to guide them, but eventually, they'll learn to go on their own.

Always encourage your dog when they use the GrassBox correctly and gently redirect them if they start digging or chewing on the grass instead. This is real natural grass, so dogs instinctively love to dig in it. 😊  If they don't go potty right away, don't worry! Just try taking them back to the GrassBox every few minutes until they go. Keep practicing this routine at their usual potty times, and they'll figure it out. Clean up solid waste promptly just like you would on a lawn.  

If you need any extra help, GrassBox has experts who are happy to answer your questions and offer guidance.  With a little patience and consistency, your dog will be a Real GrassBox pro in no time!

Yes! For best results you should keep your GrassBox moist, to ensure grass health. Remove solid waste as it occurs to reduce bacteria and odour.

Upon delivery, your GrassBox will emit a subtle earthy smell. Over time, the scent will vary based on your pet's waste. For optimal results, place your GrassBox on a balcony or patio and promptly remove solid waste as needed.

GrassBox is grown in an indoor facility with a coco fibre base. This means that they smell less like soil, are more absorbent, and minimize the risk of weeds and pests.